FAQs

Where do I park?

Street parking is free and available on both sides of Woodward, Marshall and Hazelhurst streets. Please respect our neighbors when parking in residential areas.

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Which Artist is best for me?

If you have a general idea of what you may be looking for at Rosewater Salon, you can view our entire list of services on GlossGenius here. Under Filter Your Booking, you can select a specific Artist and Service by clicking the dropdown menus. Read our team’s short bios to learn more about our Artists and the services they provide! You can also learn more about what we offer here. These resources will help guide you in the right direction and help you choose the right artist!

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I’m new to Rosewater Salon. How do I become a client?

To become a new client is simple. Fill out our New Client Form and book a complimentary consultation appointment on GlossGenius, or book an appointment here if you know exactly what you're looking. If you don't see a specific service that you're looking for, please feel free to contact us. 

If you're interested in Hair Color Services, please fill out the Color History Form.

Please note options for services for new clients vary from our returning clients.

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How do I schedule an appointment?

It’s so easy! Follow this link to our booking website, GlossGenius, and follow the prompts.

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What products do you use and why?

At Rosewater, we take our products very seriously. We’re not ones to be swayed by flashy branding or sales gimmicks — we vet every line and product we use. Performance, quality ingredients, ethical business practices and price point are considered when choosing to work with a line or product. We only carry the brands who make the cut. (Get it? The cut?!) Check out our Products page for more information!

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How is Rosewater different from other salons?

We are proud to be disruptors in our industry. Appealing to artists and clients alike, we commit to a transparent hourly rate pricing structure. By leaving behind the à la carte services, we can tell you exactly how much your appointment will be, how long it will take, and your artist will know exactly what their paycheck will be. We also don’t double book appointments so you have your artists undivided attention. The best part — we are a gratuity-free salon. No more wondering who to tip or how much. The price is the price and it is a totally stress-free interaction. 

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How do I prep for my hair, brow or makeup appointment?

For all hair services (up-styles included), the cleaner the hair, the better. For makeup services, a freshly washed and moisturized face is ideal. A makeup-free face is best for brow and lash tinting.

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I’m running late, what do I do?

If you are running late, please contact your Artist or Stylist immediately via phone call or text. You can also call the salon directly at 313-444-0711, though we cannot guarantee we will always be available to answer.

Please note we have a 15-minute grace period after which your appointment may be canceled and subject to a cancellation fee.

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How do I cancel an appointment?

You’ll continue to receive correspondence leading up to your appointment via GlossGenius. You can manage your appointment through the direct link that was sent to you in your booking confirmation up to 24 hours before your appointment. You must call or text your artist directly if any cancellations or adjustments are needed within 24 hours of your scheduled appointment.

If you need further assistance please call us at 313-444-0711.

Our cancellation policy states all appointments not kept or canceled within 24 hours are subject to a cancellation fee.

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What if I’m not content with the service I received? How do I navigate that as a client?

While we hope that you love the result of your service received at Rosewater, we also understand that things happen. If you need an adjustment, please reach out to your Artist directly within 7 days of the original service and we will work with you to remedy any issues. While we don't offer refunds on services rendered, we will not charge for a redo if the fault was ours. You can also call us directly at 313-444-0711 with any further questions or concerns.

Please note if the service rendered was agreed upon and delivered, there may be a product charge.

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I’m interested in working at Rosewater Salon. How do I apply?

Want a cool job with cool people? Click here to fill out our online application!

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Still have questions and need help?

Fill out our Contact Us form or call us directly at 313-444-0711 and let us know what you need.